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Where to buy Metrum Octave?

So I was denied a Metrum Octave by Hifi Heaven because I couldn't return their call the same day to make the purchase. This after waiting patiently for 6 weeks for something that they supposedly had 3 of in stock at time I made my order. I waited patiently as they explained that it was in customs each of the 3 times I called them fully agreeing that it was out of their control and not their fault. Then when they did receive it, they left me a message to call them back on their last unit. Unfortunately due to a work deadline I was only able to call them back the following day at their opening time. They tell me "I wished you called back sooner because it's already been sold".

While the individuals I spoke to were nice, I'm very disappointed that they didn't reciprocate a smidgeon of the patience I asked of me. Come on now, I'm made to wait for 6 weeks but they can't even wait a full day?

So now I'm seeking suggestions for an honest and reliable dealer that have or might have the Metrum Octave for sale.
huynhh1
singleendedsingle
664 posts
 
I had a problems a couple of times with dealers, dealing directly with the manufacturer is the way to go.
vicdamone
850 posts
 
Huynhh1, That's correct, I purchased mine before Metrum Acoustics set up their dealer network. Once that happened the price went up at the dealer.

I'm guessing there may still be a waiting list for Octave DACs and HiFi Heaven is managing their list at their discretion.

I would email Metrum and describe the situation, ask about their production output, and if their dealers are waiting. Also, ask if you could purchase directly.
sibelius
256 posts
 
I e-mailed Hifi heaven this morning inquiring about the Metrum and received a response almost instantly. I then called them and got through immediately. Took me 5 minutes to place the order. No problems what so ever.

They have a large shipment on the ground in Chicago going through customs as we speak. Sounds like deliveries should commence within a few weeks. I also inquired about the Hex and they do not have any definitive dates yet. However it sounds like we are probably at best a few months away.
huynhh1 OP
11 posts
 
Sibelius,

Did they take your credit card? Please let us know when you actually receive your order.

In my case, placing the order wasn't the issue. And yes my order (their shipment) was also in customs, but it took 6 weeks before it was cleared and then they needed an immediate response to complete the sale.

If I'm unable to get it direct then your experience may influence my decision to retry.
sibelius
256 posts
 
Huynhh1:

Yes, they took my card over the phone and said they would not charge it until the unit ships. Which sounds fairly shortly.
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