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Wilson Audio paint problems

Hi - am I the only person who has experienced problems with Wislon Audio products? I bought a brand new pair of Sofia 2s and after about 12 months they developed cracking around the top and front edge. This has spread laterally at the top if the speaker. I approached the distributor who offered to take them to a Ferrari paint shop! I called Wilson Audio but the guy I was put through to did not return my calls.

I have since purchased a pair of Duettes on Audiogon. These too have developed a light crack down the side along one of the seams. I love Wilson speakers (I have the centre and sub/sub controller too). I have invested a lot of money in the brand but now feel completely unable to get my problems sorted. Looking on the web, there seems to be a lot about WA's commitment to the client. I just feel I can't get access to it!

Does anyone else have a similar experience or advice?
krupski
mw_chen
9 posts
 
Obviously from this thread it seems like that a few people has had issues with the Wilson paint. I own a pair of Maxx 2 which were purchased as a demo unit from this website from a deal in the US and shipped to Bangkok Thailand. It has been in my custom build room for about 1.5 years now. A few week ago the paint along the joint near the tweeter cracked. I wanted to see if people who have had this paint problem with the Wilsons had the same problem at the joint area? Moreover does anyone have the problem in Asia, as it is pretty humid in Bangkok. I'm pretty heartbroken at the moment, as you invest this kind of money in a pair of speakers you don't expect this kind of problems.
tpreaves's avatar
tpreaves
2,686 posts
 
While Wilson speakers may sound stellar, I just couldn't live with something that looks like a trash receptacle in a high school gym. Just my opinion, nothing more.
stringreen's avatar
stringreen
6,468 posts
 
In spite of all those pro Wilson people, I've heard of these problems many times...too many for a product that professes to be perfection.
ricred1
2,005 posts
 
Mw_chen

It's actually a problem with the glue supplier. I had the same issue with Sophia 2s and yes it was at the joint. Are your Maxx 2s still under warranty? Wilson Audio was more than good to me and promptly resolved my issue. My advise is to take pictures and send them to Wilson Audio.
mw_chen
9 posts
 
Unfortunately it is no longer under warranty 5 years and 3 weeks. Moreover I bought it from the US, not locally in Thailand so Wilson is not legally required to warranty anything. I have already sent pictures to them and they have said they would be able to repair them. However I have to pay for the shipping both ways and also for the repair work. As you can imaging shipping the upper module of the maxx 2 to and from the US is not cheap. I wanted to see if there were many people with the same problem or i'm the sucker who had the bad luck.
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