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Fed Ex Ground Shipping Woes

I've had two situations over the past 3 months where FedEx has caused shipping damange. I have had zero prior issues with them in the last 4 years. They immediately rejected the claim on the first item (packed in the OEM Box with original packaging materials and cited "insufficient packaging."

I learned quickly and recently had a seller professionally package an amp that was being shipped to me. The professional packer used a double-boxing system with at least 4 inches of rigid foam and Styrofoam peanuts. Shippers typically require a minimum of 3 inches of insulation around the unit.

To make a long story short, FedEx managed to managle the outer shipping container, mangle the inner shipping container, and damage the unit.

I'm at a loss for words......

Has anybody had better luck with one of the other couriers or any tips? I thought that both the seller and I did everything humanly possible to ensure safe delivery.
gechta
dopogue
1,773 posts
 
Well, this is depressing. I just sent two packages this morning via FedEx Ground. I've had flawless service from them over the past 5 years. We'll see what happens this time and I'll report back if the thread still exists.
ngjockey
1,042 posts
 
Although I've never had any problem with damage, I refuse to use Fedex, air or ground, because the local distribution and drivers have been incompetent. Not once have they actually delivered to my door. Last time, they said my address doesn't exist. At least UPS has had the common sense to make late afternoon deliveries to a residential address.
philjolet's avatar
philjolet
2,306 posts
 
drtmth58 is right, fed ex ground is independent contractors

i avoid them for all the damage claims i have read about and the occasional missing package scams that have occured and packages being rifled thru
jj2468
280 posts
 
I shipped monoblocs Fedex. Somebody at FedEx rifled one of the boxes and the contents. I took lots of photos. FedEx refused my claim several times and issued their standard claim that it was not packaged properly. I filed a BBB complaint and climbed the ladder to Fedex management. Once I was able to talk with somebody at Fedex with decision making authority, Fedex paid 100% of the insurance value. Financially I was restored, but it took a lot of letters, phone calls and photos to obtain satisfaction. But, once somebody with a brain and authority got the case, Fedex settled quickly and fully.

I'll also mention that Nick Gowan at True Sound in San Jose, who is an experienced repair tech, was very helpful.
timrhu
2,779 posts
 
This reminds me of the time a Fedex guy got about 6 feet from my front porch and heaved a 50 pound amp on to my porch. Surprisingly there was no damage at all. In his defense it was a Saturday delivery. No one likes working weekends.
Makes me wonder though, how rough do they have to be to do the damage they do.
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