how high is the drop test at ups?

update, contacted the company [Phase Technology] and asked them if they would send me a crossover so i could fix the speaker. i even volunteered to pay for it. they told me they would rather just send me a new speaker and for me to send mine back. i guess the mix of great service and my willingness to offer a compromise worked out great. the speakers are not warmed up yet but this is awesome service and is an example of about 90 % of my interactions with audio companies. thank you Phase Technology, john batten

Wow, success story. Good for you. And Bravo to Phase Technolgy.

What Markpao said! Felt pretty sure they'd help in some fashion, but a complete replacement?

Were the words "Merry Christmas" or "Happy Birthday" embedded anywhere within their phone conversation with you? If not, ...uhhh, consider it a gift from ME! :D

200feet

Are you talking about ground or air shipments? For air shipments the drop test is 20,000 feet.