Which companies deserve a star for Christmas

A month ago, I purchased an OEM factory hot-rodded Theta Compli Blu CD/DVD. Two days ago I put a DVD in the drawer… closed the drawer… and nothing happened. I pushed the button to open the drawer… and nothing happened. I unplugged it… plugged it back in… and the drawer still wouldn’t open.

I left a voice mail message on the Theta Support line asking for a return phone call… which was promptly returned. After trying several “fixes”, John at Theta said he’d call OPPO to see if they had what he referred to as a “back-door” fix to open the drawer. Ten minutes later Theta called with the “back-door” fix, and I was up and running in no time.

As it turns out, the Theta Compi Blu wasn’t at fault because the DVD I had inserted is a DVD that’s on a short list of DVD’s that are problematic with OPPO based equipment.

By the way, the OEM factory hot-rodded Theta Compli Blu is beyond the bucket good.

NOT a company per se, but Rick Hopkins is an Audiogon member who was a HUGE help to me in researching different kinds and models of reel to reel tape recorders. i eventually found a seller on e-bay who is perhaps THE #1 (US) expert at restoring and setting up Studer tape machines (Fred Thal) who i bought a used A810 from. i believe Rick dropped them a line about me which smoothed the transaction since my questions to the seller were from someone who hadn't any hands-on knowledge of these professional-grade machines.
Rick has a Virtual System to die for and enjoys communicating with folks who still love vintage audio. Thanks, Rick. HH, MC, and a HNY. (etc)

Ty from tyler acoustics excells in customer service, I talked to him on the phone and thru emails several times and he is always prompt and his speakers are steller in performance

Joe Abrams at Equus Audio.
Great person to do business with. Not a greedy dealer. Great communications.
For buying MIT products I only go to Joe.
Joe Nies

VAC, Eric of db audio labs.