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  3. 1345927301

Selling dispute. Please comment.

I recently sold a pair of mono amps and checked the box that indicated the original manual was included. I never use the manual for something like this and just assumed the manual was in the box as there were some various papers from the manufacturer in the boxes.

The buyer got the amps safely and they are in perfect condition as described. I shipped the same day the item sold. Unfortunately the manuals were not in the boxes the amps came in. These were the original boxes, but the manuals are not there according to the buyer.

I sent him the link to download the pdf of the manual. He is not happy with that. I offered to print a color double sided copy (on good stock) at Kinkos for $20 (at my expense) and ship that to him. He says that the original manual was promised and that I have to deliver that to him. And that he dervers two of them since the amps came in two separate boxes. He is threating to kill the deal and dispute with audiogon and paypal.

I admit that I'm in the wrong for mis-stating that the manuals were included. I will attempt to order the manuals from the manufacturer on Monday, but I don't know that the manufacturer will provide them even if I pay for them.

I'd appreciate comments regarding this problem. Thank you.
jaxwired
rdavwhitaker
173 posts
 
Well, while the buyer's response strikes me as a bit irrational, the fact is that there are a fair number of buyers on this site who put enormous store on having the original manual, and won't purchase equipment without it. And the simple, hard truth is that you did not accurately describe what you were selling. The honorable thing to do, it seems to me, is to offer a full refund, including shipping, to be paid when the buyer has returned the equipment to you in good condition (I would not refund the money until the equipment has been been returned).

Just one person's opinion.
mofimadness's avatar
mofimadness
4,940 posts
 
I don't think not having the original manual should in anyway negate the sale. You are buying the piece of gear not the manual. I would have been fine with a pdf or the Kinko's option.

I feel that maybe the buyer is using this to offset buyer's remorse or maybe his wife is mad or etc. I think something else is going on here, but just my opinion.

IMHO, if you can procure a manual from the company, that should satisfy the buyer and sale.
tbromgard
814 posts
 
Its important to be as accurate as possible in ads. Technically, you are in breach of the deal. It is slight, and you have offered to cure the defect, and the buyer seems a bit unreasonable. However, its still a breach of the deal. If the buyer is intent on backing out, there is not real loss to anyone, is there? I say if he doesnt want it, find another willing buyer. Just my 2 cents.
jmcgrogan2's avatar
jmcgrogan2
6,346 posts
 
I tend to agree with Tbromgard, as your ad listed original manual and is therefore an "inaccurate" ad. Yes, the buyer is being difficult, but because he has received an item NOT "as advertised", he does have some ground to stand on. Personally, I've usually worked around such discriminations as a buyer and a seller, usually with some sort of discount involved. Fortunately though, I haven't had to deal with any irrational individuals....yet.

Hopefully you can procure a copy of the original manual from the manufacturer and that will bridge the deal. I wouldn't bother with two manuals, since I'm sure your ad simply stated original manual in the singular sense, and not original manuals in the plural sense.
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