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Selling dispute. Please comment.

I recently sold a pair of mono amps and checked the box that indicated the original manual was included. I never use the manual for something like this and just assumed the manual was in the box as there were some various papers from the manufacturer in the boxes.

The buyer got the amps safely and they are in perfect condition as described. I shipped the same day the item sold. Unfortunately the manuals were not in the boxes the amps came in. These were the original boxes, but the manuals are not there according to the buyer.

I sent him the link to download the pdf of the manual. He is not happy with that. I offered to print a color double sided copy (on good stock) at Kinkos for $20 (at my expense) and ship that to him. He says that the original manual was promised and that I have to deliver that to him. And that he dervers two of them since the amps came in two separate boxes. He is threating to kill the deal and dispute with audiogon and paypal.

I admit that I'm in the wrong for mis-stating that the manuals were included. I will attempt to order the manuals from the manufacturer on Monday, but I don't know that the manufacturer will provide them even if I pay for them.

I'd appreciate comments regarding this problem. Thank you.
jaxwired
almarg's avatar
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almarg
9,670 posts
 
I once purchased a component from an A'gon seller who by all accounts is conscientious and meticulous in his many transactions, and the descriptions he provides, to a degree that is absolutely extraordinary. In this case his description of the item was precise down to the level of a small smudge near the rear of the component that was invisible unless illuminated and viewed at precisely the right angle. His packing job, on an easy to pack relatively small rectangular electronic component, was so exceptional that it probably took him most of a day to do. Nevertheless, the ad indicated that the manual was included, and it was not. I politely asked about this, and he was unable to find it. So I downloaded the pdf and that was that.

Given that the amps are not vintage collectables, I agree with the comments by Bryon and others that the person is being completely unreasonable, whatever his motivations may be. Unfortunately, though, if you cannot obtain two original manuals ("original" per whatever definition he insists on), you are stuck with having to negotiate some resolution with him. Various approaches to doing that have already been suggested.

Regards and good luck,
-- Al
steveaudio
331 posts
 
IMO, the buyer is being an unconscionable jerk. What kind of FB does he have? Any? I'd love to know his A*gon ID so I'd never sell anything to him.

I saw some others here who pointed out YOUR mistake. Yes, you made a tiny, tiny, TINY mistake. But he can easily get a copy of the manual? Was the original printed on gold leaf & engraved by monks or something? I hope I never encounter this character.

How about this: offer to buy him a bottle of Xanax, & maybe pay for a couple of psychiatrist sessions. But If you get the amps back, pray he hasn't wrecked them.

End of rant, & Good Luck!
nonoise's avatar
nonoise
10,588 posts
 
I surely hope the buyer has been reading this thread. He just may come around and realize how unreasonable he's being.

Or not.

All the best,
Nonoise
rok2id's avatar
rok2id
7,826 posts
 
Seems as if the answer depends upon whose ox is being gored. At least with most of you. If it does not matter if the manual is there, why should it matter if the seller's idea of 9/10 is a little different from yours? What difference does a little dent make? It does not affect the performance. Esp if the seller is willing to pay for a can of spary paint. I bet a lot of you would be 'unreasonable' then.
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lloydc
737 posts
 
No other lawyers here? Seller substantially performed, so Buyer has no right to reneg or undo the deal after delivery. Damages are calculated based on the financial loss the Buyer incurred due to Seller's inadvertant misrepresentation, which in this case, are trivial, or the difference in price between the value of the item as represented and the value of the item as delivered, which again, is a trivial difference. This is not the same case as a unique antique or collectable, where specific performance can be the applicable standard.
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