2. misc-audio
  3. 1345927301

Selling dispute. Please comment.

I recently sold a pair of mono amps and checked the box that indicated the original manual was included. I never use the manual for something like this and just assumed the manual was in the box as there were some various papers from the manufacturer in the boxes.

The buyer got the amps safely and they are in perfect condition as described. I shipped the same day the item sold. Unfortunately the manuals were not in the boxes the amps came in. These were the original boxes, but the manuals are not there according to the buyer.

I sent him the link to download the pdf of the manual. He is not happy with that. I offered to print a color double sided copy (on good stock) at Kinkos for $20 (at my expense) and ship that to him. He says that the original manual was promised and that I have to deliver that to him. And that he dervers two of them since the amps came in two separate boxes. He is threating to kill the deal and dispute with audiogon and paypal.

I admit that I'm in the wrong for mis-stating that the manuals were included. I will attempt to order the manuals from the manufacturer on Monday, but I don't know that the manufacturer will provide them even if I pay for them.

I'd appreciate comments regarding this problem. Thank you.
jaxwired
rhljazz
1,255 posts
 
IMO the buyer is acting petty since the original manual is nothing special, indicated by the manufacturer response. He should be supplied a manual which you have complied with.

Here's a sample of the manuals from some of my gear:
VAC, manual is just photo copies stapeled in the corner
Origin Live, manual is just photo copies stapeled in the corner
Manley, manual is decent quality paper bound to a generic plastic spiral binder
ESP, manual is just photo copies stapeled in the corner
W4S, manual is decent quality paper bound in a generic plastic binder

None of my manuals are anything to get excited about. The money went into the product.

timrhu
2,779 posts
 
Jax, please don't use the common "I rated it a 8 but it's really an 9." That one drives me crazy.
jaxwired OP
232 posts
 
"Jax, please don't use the common "I rated it a 8 but it's really an 9." That one drives me crazy."

I have never done that one myself, but I do I understand where the seller is coming from. Everyone has a different interpretation of what 9 means. I feel confident that for every item listed as a 9, there's a super picky buyer out there that would strongly disagree. I tend to use 8 unless the product was very recently brand new.
polk432
1,142 posts
 
Put a pic of the item and let the buyer judge the condition and stick to the purchase.
rose75
30 posts
 
What kind of amps are these that need a manual? Doesn't the buyer know you just plug them in and turn them on? Dude really? Do you need a manual that shows the wire diection as well? Just kidding!
The buyer could be selling to someone else as new and just opened the box to check contents. Yes, he really needs the ORIGINAL manuals to those very confusing mono's.
WAIT, are these going to be a collectors item some day? Maybe he knows something the seller deosn't.

If the seller did offer the ORIGINAL manual then he needs to find out if one actually came with the amps to begin with and if he can get another factory supplied manual. If not then the buyer does have an arguement even if he is being an a$$.
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