Who can fix electrocompaniet amps

Thanks guys - I have contacted the Norway people with equal frustration and as they said they stand by the distributor and dealer whole heartedly - too bad they don't stand by the
customer.

bwhite is correct - heinz preiss is *da man* for electro in the usa. re: fuses, i believe the correct fuse for your amp would be a 5a 125v slow-blow fuse.

hth, doug s., satisfied electrocompaniet owner

Sedond, I'm glad you are a satisfied customer. But for my part, I have been considering their latest cd player, but after this thread I wouldn't touch their gear. Looks like it's Meridian for me. I think the treatment that Ligi has received is a disgrace. Great for Heinz's business I guess.

Grandpad (and others) will be interested to hear this, before I invested in the new Electrocompaniet EMC-1 MkII, I called Heinz and spoke with him about the reliability of Electrocompaniet products. When asked about the reliability of the EMC-1, he said, "I have never seen an EMC-1 in my shop". I then asked him about my preamp and he said, "No one has ever sent me an EC 4.5 before".

As it turns out, the Electrocompaniet gear is as reliable or in many cases more reliable than other products out there. Personally, I have never experienced ANY trouble with my EC gear. After talking to Heinz in person, I felt good about EC products and quite confident that if something DID go wrong, Heinz would be able to fix it fast.

P.S. While the Meridian is a good player, the EMC-1 MkII is far superior in every way - it would be a mistake to let a silly thread like this turn you away from Electrocompaniet.

I take your point Bwhite, but I believe the issue is product support by a manufacturer and its distribution chain. Unfortunately there aren't lemon laws protecting consumers on most products like there are in many states for cars, to my knowledge. So we are left with the integrity of the manufacturer and its agents to stand behind its product. This seems particularly true when one's dealing with "high end" gear costing several thousand dollars, IMHO. While Electrocompaniet has a fine rep, even Rolls Royce can turn out a piece with a defect, and it would be nice to believe that the company's warranty means something (I've assumed all along that Liggi's unit was covered, although he didn't specifically say so). While having someone like Heinz available for out of warranty work is great, I wouldn't expect to have to reach into my pocket to fix something that should be covered.

I once owned an out of warranty Sony hi 8mm tape deck that went wrong. Took it in to my local authorized dealer and after a few weeks got a note from Sony saying they couldn't fix it, and couldn't replace it because the unit was no longer being manufactured, with a phone number to call. When I did I received an apology for the situation, and was given a pro-rated credit on my original purchase against my choice of any product in Sony's current product lineup. To me, that's standing behind ones product.

I'll climb down from my soapbox now, which isn't easy for an old grandpa.

Doug