2. amps-preamps
  3. 1041630289

Pass Labs Service

Needed to let everyone know my experience in dealing with Pass Labs, frankly they WOWed me!!! Fastist replies to emails from everyone there. Answered my quesitons in detail and not just blowing me off with a short reply. When I won the X-1 at auction here a few weeks back I wanted a shorter connecting cord from the pre to the power supply (it came with a 6' cord). Peter at Pass said no problem, email me your address. Two days later at my door step was another cord, no charge for the cord or shipping. When I asked Peter about a CD player from Pass, he told me not to hold my breath. Oh well, got the X-250, got the X-1 what's not to like, life is great.

Now on to a CD player to replace my SOny SCD-777ES.

Pass Labs, gotta love them!!!
bigkidz
foreverhifi
229 posts
 

YEP. Peter at Pass is the man! He sent me replacment nobs for free for my Pass Aleph L. No questions asked. That's service. PASS LABS RULES THE WORLD OF SOLID STATE!
nealhood
199 posts
 
Looks like Pass rules in customer service. And, maybe in sound too - just love my aleph 30.
bamafan
74 posts
 
I want to add my two cents worth also. You cannot beat the service at Pass. Joe, Peter, Wayne, Kent, Desmond and of course, the ringleader, Nelson are an absolute pleasure to work with. They have always been willing to answer my questions and they take care of problems without any hassles. A first rate company.
sayas
188 posts
 
Downside... Their newer products are crazy priced and getting more ludacrous. I understand service costs, but?

Upside... Pass should out sell all others combined with their level of support and quality/performance simply incredible and SECOND TO NONE !
muralman1
1,527 posts
 
Sayas, don't worry about Pass marking their products too high. Market forces will sttle things out.
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