2. amps-preamps
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Pass Labs Service

Needed to let everyone know my experience in dealing with Pass Labs, frankly they WOWed me!!! Fastist replies to emails from everyone there. Answered my quesitons in detail and not just blowing me off with a short reply. When I won the X-1 at auction here a few weeks back I wanted a shorter connecting cord from the pre to the power supply (it came with a 6' cord). Peter at Pass said no problem, email me your address. Two days later at my door step was another cord, no charge for the cord or shipping. When I asked Peter about a CD player from Pass, he told me not to hold my breath. Oh well, got the X-250, got the X-1 what's not to like, life is great.

Now on to a CD player to replace my SOny SCD-777ES.

Pass Labs, gotta love them!!!
bigkidz
bamafan
74 posts
 
I want to add my two cents worth also. You cannot beat the service at Pass. Joe, Peter, Wayne, Kent, Desmond and of course, the ringleader, Nelson are an absolute pleasure to work with. They have always been willing to answer my questions and they take care of problems without any hassles. A first rate company.
sayas
193 posts
 
Downside... Their newer products are crazy priced and getting more ludacrous. I understand service costs, but?

Upside... Pass should out sell all others combined with their level of support and quality/performance simply incredible and SECOND TO NONE !
muralman1
1,527 posts
 
Sayas, don't worry about Pass marking their products too high. Market forces will sttle things out.
truman
169 posts
 
Peter is the best! Pleased to be able to share my appreciation. A lightning strike fried a few resistors in my Aleph P. Pass fixed it and returned it at no charge within a week and even paid return shipping ! Exemplary service not matched by the likes of Naim (took 5 mos, + $$). Pass has great products with solid state reliability but which still preserve much of the harmonic structure thought to be the province of tubes (I have both). A modern day (former) McIntosh!
nrchy's avatar
nrchy
2,125 posts
 
As far as the pricing goes, I know the new amps and pre-amps are expensive, but look at their direct competition. Mark Levinson and Krell get a lot more money for a comparable piece and I'm not sure they are still better. I have a hard time beleiving the amps are not worth the price based on the quality and construction. I would not mind seeing the price come down. If it does I will sell my Krell FPB 200 and buy the X 250!
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