Electrocompaniet owners

Ern,

Glad to see things are looking up for you with the EMC service. Yippee to you also!!!

Peter

Congratulations Ernie!!!

It is wonderful to hear that Electrocompaniet stepped up to the plate to make things right. Unfortunately, it seems as if the solution required EC to go around the line in the sand distributor. Which doesn't really make the situation better holistically. Hopefully, I am wrong, and Allan was part of the mix.

Enjoy what is definitely one of the best digital playback systems attainable!

EC emailed a couple of board photos yesterday with the list of 20 or so diodes and three caps that comprise the mod. Hope it arrives soon....

Subaruguru, it's been over a month and all you recieved were a couple of e-mailed photos of diodes and caps? They've got to be kidding! Recently, Thiel arranged for shipping for both my floor standing speakers to their factory where they tested them, repaired them, retested them, and shipped them back to me in less than a week. They arranged for a corporate discount on trucking rates. There was no charge for labor. Didn't bill me till I recieved them back. Oh yeah, my warranty ran out 5 years ago.

Subaruguru - quite frankly, I am shocked that the company is charging you for the mod. As an accomodation for all of the time, effort, and goodwill you have shown through your patience, I would have expected the company to comp. you the kit and send you a lengthy apology with an accompanied mention of the action they plan to take with the distributor to ensure that this sort of incident does not happen again to other consumers. Selling you a do it yourself mod kit after all of the crap you have gone through is an insult. How about billing them for your wasted time and effor at your hourly billing rate? That would seem to be fair to me at this point. I for one, after reading that thread, will never purchase a product by that company.