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Krell Service

I couldn't find the thread that was asking about Krell sercie but I thought I would share last week's experience with Audiogon.

I have a FPB 400cx amp that was stored for a year due to a house renovation. I had put the system back together and it sounded great but in no time flat the right channel over heated and shut itself down twice. I tested it by running it with no speaker lead in the right channel with the same result. I called Krell for a RN# and they said bring it in. Since Krell is only twenty five miles from me I packed it up and dropped it off a week ago at 8:15 a.m. They could not have been nicer. They fixed the amp under warranty, said the right channel had gone bad, and shipped it back to my doorstep in a week.

How can service get any better than that? They didn't ever once make me feel that somehow it was my fault (like so many other high end audio people make one feel).

Equipment does need repair from time to time. They certainly back up their products.

Of course now moving the amp from the box back to the amp stand is going to take some doing.
huntermusic
curleyhifi
6 posts
 
I have had several products repaired at Krell in and out of warranty. I purchased from dealers, Audigon and privately as well. Their service is impeccable.....A point of reference! If you can't drive it in you must FedEx insured or air freight insured.
If you don't have a box, buy one from them. I admit it can be pricey, but lets face it when you want to get a nine year old Amp upgraded that you just bought from Audigon for half its original price you want it done right. If Krell's service program wasn't as extensive as it is you would have a tough time trying to explain to your local electronic wizard why the transformer and heat sinks are so "big".
Krell is one of the few companies that is capable of servicing their legacy product line. Pretty good since Audiophiles make up a fraction demographically of a billion dollar electronic market place. I am thankful to Krell for their contribution to a market place that we continue to enjoy.
mitch4t's avatar
mitch4t
1,603 posts
 
Distortion,

I just viewed your system and saw that you have an aquarium. Do your fish react to your music? How do they react when your subwoofer kicks in during home theater. Does loud music affect them?

just curious
distortion
571 posts
 
Mitch, they do in fact react to sound. When they are fed, I usually break up their frozen food in a glass with water. The "tinking" of the spoon on the walls of the glass is Pavlovian. They start going crazy.

They dont seem to like the stereo much if the volume is loud (90db peaks or so). They like my friends unruly children, that pound on the glass, even less. Their typical reaction is either, hiding or very reduced movement.

No knee jerk reactions though, like flailing during explosions. They just get behind their favorite rock and pout.
jsd52756
420 posts
 
Impecable service & service personal to say the least. I also had a KSA200-S go out twice and FED-X ended up smashing the unit to gravel on the way back to Calif. Krell bent over backwards & I ended up buying a new FPB300cx which was mostly paid for by FED-X. Steve Lacrone in service is the best. Always use their factory box(es)and ship using Air-Sea Freight Co. FED-X does have a "delicate" service although I have never tried it.
BTW, the FPB300cx is awsome!
-John
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