Mcintosh-Bad customer service?


I was preparing to buy a new pair Mcintosh MC501's from an authorized Mac dealer. I have been doing some research and found some incriminating threads on Audio Asylum about Mcintosh. One very lengthy thread was about a seller on E-bay who was forced to pull his ad by a Mcintosh lawyer. Another was about a frustrated buyer who couldn't get support in Russia. There are always isolated instances, but I am very concerned now. One of my main concerns is that Mcintosh will not honor any warranties after you sell it. That means if I later try to sell my amps on audiogon, the buyer gets no warranty! What are your thoughts! I am used to unbelievable service from Pass labs, and even Krell. I refuse to spend that kind of money to a company that treats me poorly after the sale. Should I be concerned?
noonan
Let's make life real simple. If you don't like Mac's policy, buy another brand. Now some of my opinions. Buy the amp new for 8000, you get a warranty. Buy the same amp used for 4-5000, no warranty BUT you just saved thousands. Apply a couple hundred of that for a fix IF it might need one. Yeah it would be great if the 2nd, 3rd, 4th, etc owner was covered but they're not, and if that's a problem, BUY ANOTHER BRAND. Try to see the big picture. If their dealers don't sell their product, there won't be any McIntosh. I don't blame them a bit for setting it up this way, in fact I think it's pretty smart. They want to stay in business and every Mac owner wants them to. Fact is, they've been in business for 50+ yrs. That will help you resell it.
Who's taklking about shipping damage? Manufacturers won't cover damage from "misuse, abuse" etc. to anyone, even the original owner. The point we're discussing is transferability of warranty obviously without abuse from shipping, dropping, etc.
Automobiles have transferable warranties which are products that suffer more abuse in a day than an audio component will in a lifetime - temperature extremes, bad roads, crappy drivers, etc., plus they consist of thousands of components, sensors etc, but yup, if your within the warranty coverage you're covered, even if you bought it used.
Forget what warranties are supposed to do for dealers - the manufacturer already included the cost of warranty in the price you paid for the unit new, so short of damage inflicted by an owner, or UPS or FedEx, or any other caveat the manufacturer can come up with, there's no good reason why warranties should not be transferrable.
Just some minor clarifications, Mcintosh will force you to put their non transferable warranty policy on Ebay regardless of how it was purchased, including AUTHORIZED dealers. Their view is, they are protecting second hand buyers. Another view is, they are using previous Mcintosh owners to promote their new products. This is subject to interpretation. Failure to comply will result in your ad being deleted from Ebay and relisting will cause your account to be suspended. If you are comfortable with this practice, then you should no problems dealing with Mcintosh.
Regardless of the MAC warranty policy, since they forced the ebay ad situation, IMO they crossed the line into censorship.

There is an authorized MAC dealer in town & I could buy anything I want & get great customer service, as that's the kind of dealer they are. I've dealt with this particular dealer for over 25 yrs., so know they stand behind their customers. It's not a question of MAC being unfair with their warranty, as they are the manufacturer & can do whatever they want with it but more a question of them stipulating policy where they shouldn't, i.e. the used market.

I know we have some lawyers that frequent AudioGon, I'd appreciate hearing from them regarding Mcintosh's stance on Ebay. It seems absolutely surreal that they can insist you either modify your ad, or they will have your ad pulled. You're a private individual choosing to sell a personal item, in my mind they have absolutely no right sticking their nose in my business. I would be big-time pissed off if a manufacturer tried to tell me how to sell an item that belonged to me. It's none of their damned business.

I've also heard of manufacturers who outright refuse to repair items that were not bought from their dealer network, even when the individual is quite happy to pay for the service. Enough of this stupidity. Folks, vote with your wallets. I know Bryston offers a true 20-year transferable warranty and there are likely others. I suggest that we do not buy a new piece of gear unless the warranty is transferable. Manufacturers are free to set their marketing and support policies any way they would like, we're free to not adhere to their policies and buy from their competition.