Audio Desk & it's service




DETAILS: Bought the Audio Desk RCM despite having 2 other RCM , namely , Loricraft PRC4 & VPI 17f. It's so convenient that I cleaned every single I bought unlike previously. Unfortunately not very reliable . Within 1 month , it's spoiled & I need to send it back to Germany for repair . Took a long while to get it back , something like 2months. Recently after cleaning 3 LPs, I smelled smoke coming out for the machine & promptly informed my dealer about it who suggested I write in to Audio desk . After repeated attempts over 2 months + , all I get is silence . Meanwhile my dealer has been trying to get in touch with audio desk & received the same treatment . Was wondering what happen & I decided to test the availability of Reiner , the owner of Audio desk by requesting to purchase 10 units of Audio desk . Guess what ? I received immediate response within 24 hours . Talking about lack of service !!! Anybody has problem getting their RCM service ? Pls advise . Somebody in Germany told me to take it to the tallest floor in my office & take aim & throw it into a dustbin!!!
128x128audioblazer
No doubt great but the failure rate is so high . Within 3 months , out of about 7 units , was told 5 units failed. As good as it is , it's totally unreliable . When I was in MOC 2015 , I was wondering why would people bother to even consider Audio desk which is so unrealiable & probably has the most unreliable & irresponsible manufacturer I know of . I was thinking , don't these people read ? Well I suppose some people probably are ignorant like me who bought the RCM despite reading bad feedbacks on the reliability of the unit
Audioblazer,

Sorry to hear about the trouble you've experienced and the lack of support, and thank you for sharing with fellow audiophiles.

Based on your report, this is a manufacturer I'll be avoiding unless and until they provide the support that customers at this price level deserve.