2. best-of
  3. 1025123942

What companies have gone above and beyond?

I have had a few products back to the manufacturer for different reasons. Some companies have been fantastic to deal with while others have been a disappointment. Sota was so good I couldn't believe it. Aragon was almost as good. What companies have you dealt with that provided exceptional service?
128x128nrchy
kenscollick's avatar
kenscollick
278 posts
 
My great experiences: Vandersteen Krell
Synergistic Research and Aragon
jdlepera's avatar
jdlepera
234 posts
 
Parasound !!Fixed A/V Receiver shipping damage promptly that they knew I bought used.No questions ask.They paid for return shipping also.Great!!
philjolet's avatar
philjolet
2,306 posts
 
Rogue & Innersound are both run by gentlemen.
g_m_c
443 posts
 
kora has gone way out of thier way to take care of me.
albertporter's avatar
Ag insider logo xs@2x
albertporter
4,949 posts
 
Ralph Karsten at Atmasphere spent many hours on the phone bailing me out when parts modifications went wrong. He did not even profit from sale of the parts being installed. They came from Mike Percy.

In the end the improvements made me happier and Ralph was content that another customer got what they wanted.

Not many of his kind in the audio business anymore.
More to discover