Where do you guys buy replacement tubes?

Thanks for keeping it professional, Kevin.

Have to agree with Kevin about "the customer is always right." It's a fine ideal, not always practical. My guess is that most people who've dealt with the general public know what that means. A short and sweet explanation is that there are way too many egocentric types out there. (Gee, that came out nicer than expected!)

My experience with Kevin's company has been limited to a few calls about tubes. Sometimes I received a response, sometimes not. I certainly do no hold that against him or his firm as my need was as much for advice as to buy a product and was stated as such.

Well, Kev.promise I won't add more fuel to the fire;and I won't. The guy in the first sentence of your last response.......... That wasn't me. I don't doubt that there are probably toooooooo many of them tacky folk,that make it tough on the rest of us. I actually had such a friend; he was an embarrassment to go "shoping" with. Every time I put something up for sale I meet "this guy" you're talking about.

Ditto fpeel regarding the outdated notion of the customer *always* being right. Separately, my experience with Kevin (I've preordered a CD player from him) have been fairly good (my only complain being that it would be nice to be emailed about expected delays to shipment). While he is not lightening quick in his responses he does seem to care about the customer and insuring that people get what they want. He's never come off as snooty to me. Coincidentally I was about to ask him for recs on replacing tubes, but I think I'll wait till things calm down a bit over there.

No need to worry about it being to busy if there is something you need...that's not where it's at.

The delays are not happening much anymore except for odd stuff. The things we do every day go out the door pretty quick.

I just made an agreement to have the best talent in the industry custom make a new tube burn in rack and matching fully regulated test rig.

What we have now is good, but we actually use power amps to do burn in before matching, and sometimes the amps blow up (better mine than a customers)and I have to perform surgery to fix them. Then we use a pre-heat rack before testing the tubes one at a time. The new rigs will burn in 20 at the same time, then the test rig will have 20 at a time getting up to operating temp while one is being tested. Super cool.