Advice on how to get FedEx to pay up on damage

With FedEx you need to use the original carton and have pictures and prove the value. Then you can win a claim.

If it's double boxed, you can do well to.
Pictures before and after are helpful. Retail value
to show them is of help to.

Showing them other products that sell for the same price.
You will need to submit a typed claim to them and present
to them everything.
Takes 2-3 months.

Bob,

I had a situation similar with UPS, they damaged a CD player I had sold to someone. I had insured the player and it was obvious that had hadled the box roughly. They denied the claim on the grounds that the player wasn't packed properly. I marched down to my local courthouse and filed a lawsuit against them for the insured amount, and guess what I got paid. If it is under 5000.00 in damage, you could try doing that yourself, it is very easy and it costs about 30.00 including service via certified mail.

I have ample experience with FedEx and the like damaging very expensive equipment. If it was insured, you can proof it was working prior to shipping, and you can proof it was packed OK, you just go through the lengthy claims process which will take a few months. Call them, ask for a claims supervisor, get them to mail or fax you instructions. Do everything in writing if you can, it takes time but gets the best results.

Not trying to scare you here, but I lost a claim on a $30,000 piece of communications gear that got damaged by FedEx Ground; it was packaged in original boxes and all; FedEx claimed the box was in tact, so they could not be at fault. Nevermind the 3 foot high chassis was bent and half the cards were snapped. We had no way to proof it was in tact when shipped...

Niels.

These shipping companies are bastards. I think that they deny all claims intially with hopes in you not pushing the issues. They make extra money for insuarnce and then not cover you. I would ask how to appeal the claim. If you dont get anywhere that way I would call and sudmit a complaint with the Better Business Buruea and the Attorney Generals office in the the State that it was shipped and the State it was received. Information will have their phone numbers. The Attorney Generals office will also tell you your legal rights and will help you in deciding whether or not to go to court over it and may even help in the process. Dont give into these rip off artists.

I watched my ups guy drop a five thousand dollar amplifier off the back of his truck because he thought it was too heavy to carry and actually had the nerve to yell at me about what was in it. Luckily it was fine but the box was not damaged from it. Just because the box is ok doesnt mean they werent rough with it.