Hi Stewart- Happy New Year!
Thanks for responding. Though I understand Alan's initial position and the points that you've identified, I believe that there must be a better solution to this problem that will be more inclusive rather than exclusive.
For this particular situation, it would appear that Alan never asked for the specific serial number, just whether it had a serial number. It is unfortunate, but this slight oversight on his part is what has led many here to feel that after Ernie's efforts of getting the unit to him, the upgrade should have been performed at the cost of what, $1000? This wasn't warranty work, and I have difficulty believing that there isn't profit in the upgrade charge.
But in terms of the larger picture, as you stated, it would appear that there is a list of the units (serial numbers) that were sold via the Danish dealer into the US. When these units come up for repair or upgrade, Alan could offer a "reinstatement" charge ($500?)that would allow the owners, most by that time will know nothing of the units point of origin (second or third owners), to obtain factory service. EC could then help recoup repair costs from the Danish dealer (if he/she is still an EC dealer) to be paid to Alan. This is just one scenario, and I'm sure that there are others more equitable for all involved.
Lets face it, if the used market for EC is negatively affected through fear of obtaining a "grey market" unit that has no recourse (or even a unit that was legitimately brought into a country other than its original point of sale if I interpret Alan's position correctly, though this is an assumption), it will eventually impact primary sales as well. It would appear that EC and its distributors need to develop some policies to cover global/international service scenarios. It's just a thought.
Thanks again for your response.
Thanks for responding. Though I understand Alan's initial position and the points that you've identified, I believe that there must be a better solution to this problem that will be more inclusive rather than exclusive.
For this particular situation, it would appear that Alan never asked for the specific serial number, just whether it had a serial number. It is unfortunate, but this slight oversight on his part is what has led many here to feel that after Ernie's efforts of getting the unit to him, the upgrade should have been performed at the cost of what, $1000? This wasn't warranty work, and I have difficulty believing that there isn't profit in the upgrade charge.
But in terms of the larger picture, as you stated, it would appear that there is a list of the units (serial numbers) that were sold via the Danish dealer into the US. When these units come up for repair or upgrade, Alan could offer a "reinstatement" charge ($500?)that would allow the owners, most by that time will know nothing of the units point of origin (second or third owners), to obtain factory service. EC could then help recoup repair costs from the Danish dealer (if he/she is still an EC dealer) to be paid to Alan. This is just one scenario, and I'm sure that there are others more equitable for all involved.
Lets face it, if the used market for EC is negatively affected through fear of obtaining a "grey market" unit that has no recourse (or even a unit that was legitimately brought into a country other than its original point of sale if I interpret Alan's position correctly, though this is an assumption), it will eventually impact primary sales as well. It would appear that EC and its distributors need to develop some policies to cover global/international service scenarios. It's just a thought.
Thanks again for your response.