HELP Electrocompaniet stole Christmas


What a mess:
After finally deciding that spending money on the latest EMC-1 parts mod, I contacted Electrocompaniet's distributor back in October to arrange to bring my EMC-1 MkII to him directly in PA so as to avoid RT shipping risks and expense for this 50 pounder. All was set for a Christmas week mod, as I was to be in NJ visiting my relatives that last week.
I called on Christmas eve to arrange a drop-off time, and was told that Christmas Day noon would be fine, but that I had to arrange the deal through a dealer! Yikes! So I remembered Fathers & Sons and called them, arranging for the paperwork and profit to be credited through/to them. Fine. So I drove 2 hours through a nasty winter storm to arrive at Warshaw's house, where he said he'd NOT perform the mod if my EMC-1 didn't have a serial number on it, as there was a grey-market guy in New York who sold a few of these this year. I assured him that mine indeed had a serial number, was produced in spring '01, and bought used by me in summer '01. He said OK, and lugged the player into his house, saying he'd call me in a couple of days to pick it up. Great!..............
I returned to NJ and watched the storm intensify....
Two days later I called to arrange a pick-up hour, and Alan told me that he did NOT perform the mod because the player had been originally sold by a Danish dealer, and NOT through him, so he had made a decision to NOT support any players not originally sold thorough him. No warranty repars, parts, nor mods!..............
I was stunned, couldn't convince him to make an exception since he had never asked me to provide a serial number beforehand, and I went through a total of a half-day of driving through a storm to accomplish this mod.
He just told me to come pick it up at my convenience. I glumly arrived on Saturday and retrieved my untouched puppy, where Alan said that unfortunately I had to share the victimization of the gray-market. I asked if I should contact a Danish dealer to see if a board-swap could be done (of course thinking he didn't really know the answer), but he thought that Electrocompaniet wouldn't support my player either! I asked with some incredulity what was going to happen with all the players that people have when they move from one country to another (!), but he said that this policy was the only way they have of penalyzing the gray market.... I suggested that in THIS CASE he should have installed the mod because of his lack of due diligence in assessing the production/sales history of this particular CDP, ESPECIALLY given my enormous effort in delivering it to his doorstep on Christmas Day.... I left sadly but gracefully.
WHAT SHOULD I DO? I contacted the Danish dealer but he's not responded. Should I contact Electrocompaniet directly and try to arrange a board swap or purchase the parts mod "kit" and instakllation directions (I'm pretty familiar with boards and soldering)? Should Alan have acted differently? Isn't the world getting small enough so that internationally-sold products should have protected lives independent of sales point?
PLEASE HELP!
A Happy and safe New Year to all!
Ernie
subaruguru
Anthony/Chichiuno: If I might presume to take a rather large liberty here and respond for Ernie, who is probably unable to do so himself at this time, while your heart is in the right place and you are *very* generous, Ernie already has himself a perfectly good CDP, and I'm sure he would thank you, but say that your money can be put to much more important and appropriate use donated elsewhere in the world.

Onhwy61, you and I are obviously just gonna have to agree to disagree about this issue, as I am firmly of the belief that you are missing the forest for the trees, as well as conveniently ignoring the flip-flops in 'policy' evinced by the distributor's actions. 84audio has it right: How could Ernie have been expected to "know" anything about such a load of arbitrary, contradictory BS? I say to hell with the franchise agreement, this situation is much simpler and clear-cut than the distributor's position you so valiantly defend would have us believe. The guy has screwed Ernie over, and is now screwing up his market as well, which means he is screwing over not only the consumers, but also his dealers (and quite possibly the manufacturer as well, though it seems as if they may be complicit in this whole scam, or at least overly tolerant of the distributor's apparently less than stellar record and highly questionable motives/ethics - something that seems may also be the case regarding their Danish reseller).

Rationalize it any way you like, blame the victim if it gives you a sense of propriety, but your contention that Ernie was operating in a free market with open information - especially as far as aftermarket service is concerned - is laughable. The whole point here is that the company and distributor are intent on creating a closed market, apparently at any cost in customer good-will. It is they who will need protection from the downsides of their bad decisions. To paraphrase a couple of well-worn cliches using a mixed metaphor, the 'rules' in this case are both the last refuge of a scoundrel, and the hobgoblins of small minds. Ernie is being penalized for nothing he's done, and most of us clearly aren't copacetic with that. Barring any last-minute heroics, maybe you can buy his CDP from him and be EC's last customer among the members of this forum, since you're so comfortable with their policies as long as you know them in advance - and we damn sure all know them now (and I know yours and you know mine.) There's too many other good alternatives in the marketplace for the rest of us to have to tolerate, much less condone, this sort of game-playing crap. Sorry, but that's the deal as most here see it. (Now, why don't you tell us what your beef with Sony is about, instead of just asking us to participate in a boycott without any reasons being given?) Respectfully but resolutely yours, Z.
If Anthony (Chichiuno) puts up 1k than Ernie just needs to put up the other 1k which he felt he might to with Father and Sons and Ernie gets what he thinks he wants - anew EC upgraded player.
Zaikesman, I didn't mean to imply that the issue was one of warranty (though my poorly written sentence certainly could have been read that way -- I was trying to combine two ideas). This is not a warranty issue. It is an issue of poor communication about policies and the unwillingness of the distributor to acknowledge any culpability due to that poor communication. That is the primary driver behind my disaffection with EC.

What the response to this instance points out is that EC seems to have painted themselves into a corner with their past practices and contracts with distributors. They seem stuck. As mentioned, that is seldom good for the consumer unless the distributor is very good.
I can't believe this! You want us to all donate money to buy a player from a company that we have decided needs to learn a hard lesson by losing business??

NO WAY! If I donate money, it'll be for a unit by Ayre, Resolution Audio, or another company known for it's excellent customer service!
UPDATE:
I just got back from the spinal injection and feel wiped out, but thought I should put to rest the notion that there is ANY expectation on my part for a communal finacial pot-passing! I appreciate the expression of support intended, of course, and remain grateful.
As I said I have emailed EC to see if they can offer technical support, and of course read this thread so as to become apprised of the larger issues.
I must disagree with one poster re my responsibility to apply due diligence when purchasing a "nearly-new" item. Although I did expect to POSSIBLY be denied WARRANTY service as I would be the second owner (although this is illegal in Massachusetts), I didn't expect to have to ask if "I would be denied any and all paid services for this unit forever". There's a big difference. Heaven help any EC owners who decide to move to North America from overseas and bring their units (after determining that they're voltage-selectable) and thus thinking it would be worth carrying the load on a plane! Is everyone going to have to ship their units back to Norway for service/mods?...or "bribe" Alan by coughing up a lost $800-1k distribution profit? I'm sorry...I don't mean to fan the flames. I'm really exhausted, will await EC's reply (soon, I hope), and continue to thank you for your ideas and support. Ern