My experience with hi fi in general is that setup is 50% of the battle. There are a gazillion things that influence sound. In no particular order, here are some possibilities:
Poor match of Amp to Speaker - change one or the other
Poor match of speaker cable with associated gear - try new cable
Room acoustics - I have found it better to diffuse the "sides" of the listening chamber and leave the walls in front and back of the listening area flat & reflective.
Components/ Speakers not perfectly level
Components/ Speakers not held rigidly in place(wobble when touched)
Components/ Speakers on wrong support systems - try different stands, footers, cones etc etc...your dealer should know which isolation methods are good for your gear, different gear will react differently in each environment.
Electrical contacs not clean
Electronics too close to one another
Interconnect is harsh sounding
Power outlet - try plugging all your gear into one power strip from one outlet. Leave the "other" outlet unused
Too many wires (power, speaker, interconnect) crossing each other - arrange them so they have thier own path and don't "double over" on themselves. also they should be raised from the floor slightly if possible
Listener too critical (ha ha, that would be me)
Good luck and hope this helps. I was confronted with the same demon in my current listening room and I defeated it, so be optimistic... :^)