Hello Rkuryl,
Bought a pair of speakers here on Audiogon that were damaged during shipment to me. They were shipped during the December holiday season which made matters even worse.
Anyway, after trying to be civil to their claims department, I started making some noise.
My first course of action was to e mail the young lady who promised to get back to be within a week. After 2.5 weeks went by, I simply e mailed her and asked for her boss's name and mentioned in that e mail that I was documenting everything.
Not an e mail, but I received a personal phone call that very next day.
A very long story short, I received a fair settlement about 4 months later after all was said and done.
A couple things for your consideration:
1. The squeaky wheel does indeed get the oil. Be relentless and goes as high as you can on the managerial food chain. Mention that you're going to take the issue to court but would rather avoid that scenario. If it takes calling 3 times a day, then call 3 times a day.
Be relentless in your follow up.
2. Having said that, be prepared for a rather drawn out process. UPS is in no hurry to refund your money.
On the other side of the coin, once both parties-myself and UPS-were on the same page, they handled my claim in a very professional manner.
It just took a long time and I really had to make myself a pain.
Good Luck!
