Am I wrong?

Had an Anthem AVM die recently. Sonic Frontiers had it for six weeks and when I got it back it was in worse shape (scratched!) and still doesn't work. Next time I'm buying american. I've also been in this hobby for a long time and recently customer service has gone in the toilet. You get better service at best buy these days.

I agree that your piece should go to the front of the line, behind, of course others in the same situation. Being without the piece of gear can be very frustrating. I sent a TT in to SOTA to be upgraded. They got it done pretty fast, but it still seemed like forever.

I wish I could help you out, as I truly empathize.

Its really sad you get better service at Home Depot then you do from hi end audio. There are of course exceptions, classe and bryston come to mind. If in fact there are so few audiophiles out there- I agree with that statement- then they should do what ever it takes to keep them happy with a product that broke; i.e. pay shipping, over night or next day the item back, get it done quickly!

Pops,
I don’t blame you for how you feel. I guess I’ve been lucky, I’ve only had (from what I can remember) four pieces of different equipment go bad on me in 30 years, 20 of those years was hi-end. In all such cases I had my gear back with-in a week to nine days from the other coast of the USA. My point being some manufactures really bend over backwards to assist. For that I’m grateful! I wish you a speedy return of your equipment.

Yup, this is supposed to be a tweaky painful hobby.
Just read mag reviews: I mean read them, Such and such broke the day after I got it ----manufacturer says it was a one time even I had the replacement that afternoon.

RE-READ this piece of crapola broke, but because I'm a reviewer and could basically ruin thier life. They took exquisite care of me. As for you, SUCKA beware.

When you buy tweaky, think Ferrari not BMW, it's super performance until it breaks which is quite often. The BMW's cost about 1.5 times the price of domestic. But deliver a bit more performance, maybe. They don't out brake, out accelerate or out corner a vette, and they do usually out price one. Makes one think about performance doesn't it. BTW BMW is one of my customers. So hold the diatribes trust me I know them better than you.

What do you get with BMW, a developed proven auto, same with vette, one is a much harsher product who achieves the performance with brute strength, the other does achieve such lofty goals but is a much more refined piece. Both hold together very well.

BMW sells hundreds of thousands of thier cars. YOUR AUDIO MAKER-THE TWEAK BRANDS----maybe sell a few thousand. They don't test them much, they only listen for a certain sound quality, they find it, and market it.

If you want durability ---go for a Sony, which by the way makes some nice CD players.

So there you have it. If you sell a few thousand what evers in a year, and you support speed in customer service you will end up like so many hi-end companies, defunct.

Where is Threshold, oh yeah trying to come back under a new ownere,
Where is CAL-DEAD
Where is Cello-DEAD
Where is Dunlavy, Hales, JSE, stick in your own name.

Bottom line: You buy tweak you may get higher performance and you may get a boat anchor. Let your wallet be your guide.

Sorting throught the names: There are those that are always on top and always have been, hence stability:

MUSE, CJ (now I am hearing questionable liquidity-I hope not), Audio Research, Linn, Krell, Levinson, Thiel, etc.

Bigger names may not get you the A+ marks but with a durable A to A- you will probably buy a reasonable investment, as it will hold at least half it's price in the first 5 years so when the upgrade bug gets ya, you have trade value.

Choose wisely HopGrasser.

jeff