Info on Using BAX to Ship


There has been some discussion on this forum about using BAX to ship heavy products. I was told by a dealer that I'm returning some crated speakers to that it is simply like walking into a local UPS hub and dropping them off for shipment. Well, it does not work like that! So if you're thinking of using BAX here are some things to know. Only a commercial business with an account with BAX can ship using BAX. They don't accept items from individuals and they won't pick up at a residence unless you have an RMA for a return. This is because of 9/11; they want to make sure you are a viable business with a good reason to ship something heavy. Hope this saves people a trip to their "local" BAX office like I wish it had for me.
budrew
If Where talking about BAX GLOBAL Shipping, You can drop off your shipment at any "willing" business address such as your apartment complex office, a friends store etc. and Bax will happily pick it up. They will also accept your personal check for payment, No business account needed. I just did this to send a pair of 3 series maggies from Denver to MN.
With Menlo Forwarding is even more simple than with BAX: it's simply necessary that you bring your items to their storage, then they have to wait 1 week before ship them anywhere in the world.
I shipped large ribbon speakers to the east coast with Bax Global with a phone call, a credit card and gave Bax the location at a business for them to pick up. This was the easiest and most inexspensive transaction I have done. The buyer had to pick up at the Bax location, but they were there in three days. They mailed me an invoice and I was done.
Bax was a nightmare for me, I setup a requested pickup on their website, they didn't show I called them and then they informed me because of a home residence they could not pickup even though on their website it mentioned nothing about this.
I then had to rent a uhual ($39) to move the billy bags pro rack on the factory pallet to a friends business (there was not a local pickup in Colorado Springs), they picked up from there but increased the shipping costs $110 from the web quote, So I was out that. Then when it got the persons house they didn't bring out a truck with a lift gate (even though I specified in the notes that would require this, BAX told me they don't read the notes from the WEBSITE SITE Form???) and so they said I had to pay another $100 (this was the local delivery location) for them to drop it off (Keep in mind I was out $200+ dollars at this point from the quoted shipping price I passed on to the buyer). I had no choice at that point and paid via credit card. so it cost me $534 to ship a $2000 Billy Bags rack I sold for $950 and I wasn't going to ship it but BAX website had such great prices.

Worse yet I kept getting collection notices for the extra $100 fee I already had paid. They had no record of the remote sites finances because they aren't centralized!! It took 2 hours of my time faxing Credit card statements to them and research to my credit card company to get the notices to stop and for them to stop calling me.

I WILL NEVER DEAL WITH BAX AGAIN!

I posted my experience last time and Agon removed it, so lets see how long my post stays up before being pulled down
The web site actually does clearly state that they DO NOT pick up at residential addresses. It also clearly states that additional charges will apply for extra men and or equeptment. Don't get me wrong, I'm not a hugh fan of the shipping cos., but fair is fair. we have to do our part in researching carefully our choices. not just complain after the fact.