Info on Using BAX to Ship


There has been some discussion on this forum about using BAX to ship heavy products. I was told by a dealer that I'm returning some crated speakers to that it is simply like walking into a local UPS hub and dropping them off for shipment. Well, it does not work like that! So if you're thinking of using BAX here are some things to know. Only a commercial business with an account with BAX can ship using BAX. They don't accept items from individuals and they won't pick up at a residence unless you have an RMA for a return. This is because of 9/11; they want to make sure you are a viable business with a good reason to ship something heavy. Hope this saves people a trip to their "local" BAX office like I wish it had for me.
budrew
If Where talking about BAX GLOBAL Shipping, You can drop off your shipment at any "willing" business address such as your apartment complex office, a friends store etc. and Bax will happily pick it up. They will also accept your personal check for payment, No business account needed. I just did this to send a pair of 3 series maggies from Denver to MN.
With Menlo Forwarding is even more simple than with BAX: it's simply necessary that you bring your items to their storage, then they have to wait 1 week before ship them anywhere in the world.
I shipped large ribbon speakers to the east coast with Bax Global with a phone call, a credit card and gave Bax the location at a business for them to pick up. This was the easiest and most inexspensive transaction I have done. The buyer had to pick up at the Bax location, but they were there in three days. They mailed me an invoice and I was done.
Bax was a nightmare for me, I setup a requested pickup on their website, they didn't show I called them and then they informed me because of a home residence they could not pickup even though on their website it mentioned nothing about this.
I then had to rent a uhual ($39) to move the billy bags pro rack on the factory pallet to a friends business (there was not a local pickup in Colorado Springs), they picked up from there but increased the shipping costs $110 from the web quote, So I was out that. Then when it got the persons house they didn't bring out a truck with a lift gate (even though I specified in the notes that would require this, BAX told me they don't read the notes from the WEBSITE SITE Form???) and so they said I had to pay another $100 (this was the local delivery location) for them to drop it off (Keep in mind I was out $200+ dollars at this point from the quoted shipping price I passed on to the buyer). I had no choice at that point and paid via credit card. so it cost me $534 to ship a $2000 Billy Bags rack I sold for $950 and I wasn't going to ship it but BAX website had such great prices.

Worse yet I kept getting collection notices for the extra $100 fee I already had paid. They had no record of the remote sites finances because they aren't centralized!! It took 2 hours of my time faxing Credit card statements to them and research to my credit card company to get the notices to stop and for them to stop calling me.

I WILL NEVER DEAL WITH BAX AGAIN!

I posted my experience last time and Agon removed it, so lets see how long my post stays up before being pulled down