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Another Dealer sets the Bar LOW

Just wanted to post my most recent experience with a dealer and new speakers. Went to get a pair of speakers and got talked into (my fault) what must have been the last new pair of a now discontinued speaker. Great deal (I thought) but got them home and their size and requirement for more power caused me concern. They are great speakers just a bit LARGE for some set-ups.

I went back to the dealer less than two weeks later (the earliest I could make the journey) and asked if I could trade them back in. I explained they were not working in my set-up.

Mind you I have purchased several things from this guy - I have been a good customer (again I thought). His idea of a deal was he would give me $700 less than what I paid for the floor model speakers against full retail for another set that would work better in my home.

The good news is in the end it all worked out and I am happy with the speakers and a new integrated I bought on Audiogon (more power). Thanks Audiogon and all the members for re-engineering the market and idustry to make it better. Retailers like this guy need to adapt and offer a higher level of service to survive.
patriot
mt10425
1,138 posts
 
I'm not sure there's a customer service isuue here either. It was an adult choice/transaction with unspoken expectations from the buyer attatched. I don't expect others to fix my mistakes. It's called personal accountability.
toysnob
18 posts
 
The other thing is this, if you bought them with a credit card you can easily call your credit card company and dispute the charges. Presuming you don't abuse this benefit, cc companies will side with you 100% of the time. I have only needed it once and it was on a $5K laptop from VoodooPC. They refused to exchange my unit after I reported dead pixels.. No problem, I called my Visa bank and sent the laptop back the next day.

Something to keep in mind and one reason I always shop with CC when dealing with anyone short of the Stop & Shop...
narrod
1,064 posts
 
"There might be a law against this practice."

Please site the law that requires a retailer to accept a return. I don't believe there is one. A good dealer will do his/her best to satisfy a customer but they are not legally obligated to accept returns.
pmrodier
38 posts
 
I am not a supporter of some dealers, but would you have bought these same speakers from the guy if he had told you they were demos and a customer also had it at home for two weeks and returned it?....lol

Paul

ps. glad it all worked out :-)
cinematic_systems
282 posts
 
Patriot, For your future reference;

Good deal is TWO four letter words back to back, and the cause of more audiophile pain than just about any other entity on the planet.

"Why bother with a brick and mortar when you can get the same service"

Its called being able to hear the product Unsound [like your advice? :)], CRITICAL to deciding what you want. Without it I have what to go by....reviewers? please the second most painful entity on the planet to audiophiles.

Onhwy61, direct and correct, as I like to say THIS AIN'T WalMart...to err is human and is not rewarded!
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