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Another Dealer sets the Bar LOW

Just wanted to post my most recent experience with a dealer and new speakers. Went to get a pair of speakers and got talked into (my fault) what must have been the last new pair of a now discontinued speaker. Great deal (I thought) but got them home and their size and requirement for more power caused me concern. They are great speakers just a bit LARGE for some set-ups.

I went back to the dealer less than two weeks later (the earliest I could make the journey) and asked if I could trade them back in. I explained they were not working in my set-up.

Mind you I have purchased several things from this guy - I have been a good customer (again I thought). His idea of a deal was he would give me $700 less than what I paid for the floor model speakers against full retail for another set that would work better in my home.

The good news is in the end it all worked out and I am happy with the speakers and a new integrated I bought on Audiogon (more power). Thanks Audiogon and all the members for re-engineering the market and idustry to make it better. Retailers like this guy need to adapt and offer a higher level of service to survive.
patriot
bartokfan
664 posts
 
All dealers should back up their products.
If you take the speaker home, and you don't like it, they should give you back a 100% refund, WITH NO FRIGGIN HASSELS!!!
IOW if I were going to buy a speaker at a local dealer. I'd say at the end of the demo, "Ok I'll take them provided you give me back 100% of my money" AND GET IN IT WRITING IF YOU DON"T KNOW THE GUY WELL.

I believe Tyler offers a money back guarantee. Which to me is UNREAL for a Inet dealer.
From my 30 yrs experience, I believe Ty is the only dealer I've seen offer a full money back policy.
The guy is a champ for giving a trial period and refund.
The thing is he knows well, that once someone hears the Seas, its love at first hearing. So I expect his returns are less than 1% of sales.
kck
184 posts
 
PaulBurke, the experience you had with the SimAudio people (not the dealer) reflects very closely something I went through with the AudioAero NorthAm distributor. And, as was your reaction, I will never touch anything from those guys.

I have also experienced good to great dealer service and there is no reason for these other jokers to continue to exist. A dealer local to me, who is also on Audiogon but not frequent, let me buy a brand new item (admittedly not very high $$) and return it for full cashback when it did not work out. No hassles whatsoever.
evita
112 posts
 
From my 30 yrs experience, I believe Ty is the only dealer I've seen offer a full money back policy.
Zu Audio, Decware, and others do the same thing. Many of those advertising re-stocking fees will also wave them if you have verifiable references & feedback.
samac's avatar
samac
498 posts
 
Ohm also offers a home trial/full refund period. At 120 days it's the longest that I know of. Outstanding!

Cheers
fatcrider5fbc
21 posts
 
There is a BIG difference between a company offering a money-back-guarantee when selling a new product, and a retailer offering a non-returnable discounted price on an inventory clearance item.

On a side note, the dealer I work with most does not accept returns, but he gives me 1-2 weeks of in-home trial with demo units prior to purchase on everything.
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