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Talon-New owner-NO customer service

I have a Talon Roc I purchased from a fellow Audiogon member. It developed a buzz after two months of use. I called talon, now owned by Rives and told them the problem. I got a call from Katie saying they no longer dealt with the amp manufacturer but she would call me back. She didn't so I called a week later. Basically they weren't interested in my plight, even if if I paid for out of warrenty service. They did say I could replace the amp for $1600!!!!! That is a "we don't don't care, but if you pay this-we will-price"!!!! A call to Richard got me, "go buy a Crown amp for a $1000 and make a wood panel for the back"
BEWARE---it appears Rives do not want to support Talons existing products!!!
128x128robyatt
justlisten's avatar
justlisten
489 posts
 
I don't agree with the comment that 'you made a poor decision' purchasing a speaker from a company out of business. With that thought, i'd venture to say that would mean a good 30%, of the sales here are 'poor decisions'

I would be pretty discouraged if I got a quote like that for a product which I don't believe even cost that amount used in the first place.

I say look for a good tech in your local area. Most amps are can be repaired and parts are almost always off the shelf stuff, not custom made.
sogood51
2,157 posts
 
Most active subwoofer amps don't last long...that why the warranty is usually very short. I agree with Undertow, subs are very simple to work on...IMO, get another amp from parts express if that one can't be fixed...$300-$400.

Dave
nrchy's avatar
nrchy
2,124 posts
 
Justlisten, I would say buying gear from a comapny that is out of business is a bad decision if you expect someone to work on your gear, if not, cest la vie!

It seems like Richard tried to offer a cheaper suggestion for Robyatt to fix a speaker he did not build, sell, or for which he bore NO responsibility. What implied warranty did the seller of the sub woofer pass on to you?

I'm at a loss to understand why Rives has any more responsibility to fix your sub than you have...

.
chadnliz
3,736 posts
 
To say that Robyatt made a poor choice buying equipment from a company out of business seems a bit snobish, how many companies in the high end are very small and come and go every year? With that thinking the percentage of potentially "poor decision's" and "Assumed risk" would be another nail in the high end coffin. In close this attitude it is not exclusive to the company in original post.
I had the same basic problem with an Electrostatic speaker maker, my "Inner" dealings with them left me with a bad taste in my mouth...but I wont name the company.
keithr
1,306 posts
 
You sure you don't have a grounding problem?
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