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Talon-New owner-NO customer service

I have a Talon Roc I purchased from a fellow Audiogon member. It developed a buzz after two months of use. I called talon, now owned by Rives and told them the problem. I got a call from Katie saying they no longer dealt with the amp manufacturer but she would call me back. She didn't so I called a week later. Basically they weren't interested in my plight, even if if I paid for out of warrenty service. They did say I could replace the amp for $1600!!!!! That is a "we don't don't care, but if you pay this-we will-price"!!!! A call to Richard got me, "go buy a Crown amp for a $1000 and make a wood panel for the back"
BEWARE---it appears Rives do not want to support Talons existing products!!!
128x128robyatt
honest1
586 posts
 
Cleaned up - You are absolutely right that this is the condition of the market right now. I do not think that it is right, though. How did this guy get these speakers? Did Von Schweikert sell them to him, make his fair profit? If this is a one time deal because of some special circumstance, it shouldn't be such a big deal to VS. If this is a recurring problem, VS should stop selling speakers to him. While VS seems to have the LEgAL right to do what he wants, it seems like from a perspective of fairness, he should take responsibility for his product.
cleaneduphippy
323 posts
 
Well heard back from the seller, and apparently he won these speakers in a drawing at an audio show. Also, the seller does a fair amount of business on Audiogon, and has a good reputation. Nevertheless, the seller also thinks that VS would provide warranty on these speakers since they are not "gray market" speakers, even though VS website is quite clear about on-line sales and warranties. I emailed VS and asked them what their thoughts are, and if I get a reply, I'll let you know what VS thinks on this matter. One more thing, I see the seller lower his price, since I let him know that VS had significantly lowered it's price on the VR-1 in the particular finish that he is selling. Apparently the finish is being discontinued.
seandtaylor99
1,262 posts
 
Whoever said "The customer is always right" never dealt with real customers !
rives
953 posts
 
You know what I just found out from one editor of a prominent Audiophile magazine. The original post from Robyatt was sent to them as a letter to the editor to be published. The editor also recognized that it was not one for publication, but instead sent it on to me to be aware that the individual was doing that.

I will say it does bother me that we went out of our way to look for a solution from a different company, where we make no money, and the result is a very negative post here and letters to editors in the audiophile community.
bpwalsh
1,207 posts
 
Richard (Rives): I wholeheartedly agree. You are to be commended for your professional service above and beyond the call.
Brian
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