Here we have the problem with the 'hi-end'. Great sound, poor value. Krell could have done themselves a favor by simply giving you, for free, a replacement set of tweeters. Then, since 'price' never entered the equation, you would have wow'd about the great customer service and had confidence in your making the right decision in the first place. Now you just feel ripped off from the initial price of the speakers, not being a good value.