Charles, I initiated contact with the dealer (and alerted them to this thread) back when your tube failed and your dialogue with Matthais was initiated. I contacted the vendor immediately after my tube failed and I received a response within about 5 minutes. I am confident they will stand behind me on their end. However, I do want to ensure that I receive replacements that are suitable for the Frankenstein amps.
As I have said previously, the audiophile community needs to be supportive of companies like Elrog who are taking risks trying to enable manufacture of tubes that meet or exceed the standards of the vacuum state glory days. That support involves some risk on our part, too. But In all fairness to the AG community, I think folks who might be potential customers need to be aware of the Elrog failure rate and observe Elrog's response to the problem. Premature tube failure is bad enough, but Tmm's experience with substantial damage to his Dragons is another. If my amp had (or is) damaged, or if Elrog fails to provide a suitable replacement, you can be sure I will not be pleased.
As I have said previously, the audiophile community needs to be supportive of companies like Elrog who are taking risks trying to enable manufacture of tubes that meet or exceed the standards of the vacuum state glory days. That support involves some risk on our part, too. But In all fairness to the AG community, I think folks who might be potential customers need to be aware of the Elrog failure rate and observe Elrog's response to the problem. Premature tube failure is bad enough, but Tmm's experience with substantial damage to his Dragons is another. If my amp had (or is) damaged, or if Elrog fails to provide a suitable replacement, you can be sure I will not be pleased.