Would you buy from a firm that has a policy about not accepting phone calls

I have been reading a lot about after market fuses on this website so I decided to try and contact an online retailer that carries them. I wanted to ask what specific fuses would work best with the equipment I had. When I went to the website they did not give a phone# and specifically said they don't take calls about the equipment they carry. They said if you wanted to order something you could do it on their site. I can buy accessories anywhere. If I can't get service why do I need to order from them. Luckily I found another company that was happy to discuss my needs. As audiophiles we have many options nowadays. I want to give my business to someone that is willing to provide me with service. 

A small operation that doesn't take calls has probably learned they cannot conduct their business because of endless, unanswerable questions about which plug or cable will work best with an amp.  The owner would rather field questions via email, where he can control the length of the exchange in order to have time to fulfill orders. Chris at VH Audio gets my orders to me in < 72 hours, gets back to my questions via mail and solves problems with orders just as well as if by phone. You should not have a problem with this business model. A real problem would be the seller or buyer on this site who doesn't like to talk via telephone regarding the risky purchase of a used product, sight unseen. There's a transaction that will not occur.  

"Hand me your wallet" 

No!