I've figured it out recently. They are willing to talk to you only if you order HT instalation. That is where their income coming from. Furthermore, they don't care that much about equipment cost and quality. Dealers are looking for expensive installations - in wall speakers, all-house wiring. I was still searching for Tara Labs wire. Looked for good one ($30-$40 per ft), but after 2 weeks I still can not get price through email. So just because I needed a pair of 20 ft speaker wire they do not think I'm important prospective customer. ...It is a shame. No competitors and associates' ignorance is sky rocketing. But enough complaints. That is exactly a very good reason why we should exchange opinions and listening experiences about equipment, so we can bypass dealers and find out ourselves what configurations are making good sound. All we here, by count, most likely have better selection than all Cleveland stores together and individual knowledge is priceless. We might also start some sort of a club. I don't mind a cup of coffee and conversation on one of the subjects that make my life different and happy. (Thanks for the patience while reading my response - I am not an American and my language needs improvement, I know...)