If you have ever bought anything from HSU research


This has me scratching my head. I have heard about these people for years, I finally bought one a VTK 12 incher.

I got it back to my house and the cabinet was punctured.

I took pictures notified them and they sent a call tag. I had to wait all day etc. Over the weekend after they got it back, I told them I didn't want it and wanted a full refund.

I couldn't try the unit and have to say the one I got was very very cheaply made. I had sawdust all over my floor, the driver was made of paper in short it was pretty crappy.

Of course being a greedy little internet company they tried to place it under their 30 days policy even though the unit I got was defective.

They have said all kinds of things that are untrue to the credit card company to keep this $99.00. Especially candy.

On a whim and this is what the thread is about I called FEDEX with my original tracking number in order to make a claim, I figure hell you have the sub and are still charging me money I will look into it. No more than a week after they got the unit back. They were paid in full for the SUB at retail not wholesale and were also paid for shipping to and from my house. Only the cabinet was damaged not the driver or amp.

They are still trying to charge me a fee, Not sure if they hit their head or what, but this is FRAUD.

I am just letting others know if enough people have been bilked out 100.00 a class action suit is in order. I can't be the only one

Matto
viablex1
I agree with Marty and I'll add: The OP needs to look up the definition of damaged and the definition of defective.

If the unit was "DEFECTIVE" is was because it was "DAMAGED" first...PERIOD! No gray area here, none.

As I posted the policy above, HSU was absolutely in the right and the OP was not.

I'm glad that it did eventually work out for the OP, but according to the written, very clear policy, HSU did nothing wrong.
Again you are missing the point I got a defective item that did not work,

It doesn't take a rocket scientist to figure that out , it was not just damaged that is a whole other word and has a separate meaning since you seem to be so good at looking things up maybe go old school and use a dictionary .

The transaction would be governed by TN law,not CA law but no law federal , state or otherwise will back up a defective item which this was. It may have been damaged as well but it was also defective and should work but did not.

Off course they took the parts out and resold it are they just going to throw it away. It really doesn't matter what you think you aren't an attorney focusing on consumer law you are just some blow hard on the internet that thinks the tard net is the only valid place for information.

There is value in real education especially law everyone thinks that they are a lawyer but it takes a graduate from an accredited law school who has passed the bar and litigated to get what I am saying not someone with dubious skills at putting forth an argument of which they no nothing about.

This is for people that have been ripped off and have fallen for the word damaged, if they could put defective why don't they?

Their website still says damaged not damaged and defective. It was damaged but also defective that's the way it is.

You can not understand this all you want.

But you can't operate this way you don't get all your money and my money to etc. Meaning HSU.

And if you are an attorney which I doubt quote the statute in Lexus nexus for the state of Tn and defective merchandise as well as any federal statute, it isn't there. By her own admission the item would not work and was not my fault that it didn't. End of story
@Martykl- your mistake was not heeding the advice of the great sage Ron White (and I quote):
"You can't fix stupid. There's not a pill you can take; there's not a class you can go to. Stupid is forever."
again this is for people who have actually dealt with them and had this happen, the actual facts of the matter are that you do have recourse for getting your money back, that is really it.

For those that agree with their policy, start another thread. The fact is I got my money back not because they accomodated me but because in this state I have legal recourse and that goes for the damaged part.

If you are reading this don't ever let anybody tell you you have to accept goods that don't work and then pay a few that is ridiculous.

The policy is written to prevent CC chargebacks, of which I am sure they used to lose all the time. The legal recourse is a whole other matter.