On Sunday, my Aurender N10 was working fine but, on Monday, my Tidal favorites were missing. In addition, the screen was displaying the words Aurender or Tidal and now the iPad display is showing the letter “A” and there is a small box to the right used to switch to Tidal. My playlists are under favorites and I cannot find them. When I select an album and make it a favorite, I cannot find it. I am using the current updated version that was working fine before but not now.
Aurender Customer Support reports “you can just switch back to your local contents by touching the icon with “A” (stands for Aurender) which is next to the TIDAL logo”. The missing favorites is caused by app bug (see below for the solution).
You can see your favorites by reinstalling the Aurender App from the App Store AFTER you delete it. You have to delete the stored copy in the iPad, delete it from the screen and then re-install it. My Aurender is now working fine. Aurender Customer Support reports there was a problem when the Aurender app was updated from the old one.
Aurender Customer Support is excellent and their products are highly recommended. Thanks.
Aurender Customer Support reports “you can just switch back to your local contents by touching the icon with “A” (stands for Aurender) which is next to the TIDAL logo”. The missing favorites is caused by app bug (see below for the solution).
You can see your favorites by reinstalling the Aurender App from the App Store AFTER you delete it. You have to delete the stored copy in the iPad, delete it from the screen and then re-install it. My Aurender is now working fine. Aurender Customer Support reports there was a problem when the Aurender app was updated from the old one.
Aurender Customer Support is excellent and their products are highly recommended. Thanks.