The short answer is (1) the head shell should be level when the arm is level and (2) corresponding with the VPI factory about your problem will get you a quicker solution than anything you can do here.
There was another, longer, thread about the 3D arm problem and in it VPI made it very clear that they will take care of it. Do a search.
Just for the record I have a 12" 3D arm, relatively new and without a problem. Great arm.
There was another, longer, thread about the 3D arm problem and in it VPI made it very clear that they will take care of it. Do a search.
Just for the record I have a 12" 3D arm, relatively new and without a problem. Great arm.