While to me this business don’t make any sense at all, even if they would fix it at no time. I mean money wise it’s ridiculously inadequate unless you got, for free, some expensive ($5000 and up) cart, then may be, but even then, how much it would cost to fix it and the parts are most likely are not original, result is unpredictable etc. With respect to Peter, I talk to him twice – the first time and the last time). The guy makes you listen to allot of his B.S., which he think makes sense, instead of giving short and specific answer to specific question, refuses to quote the price even when specific problem been indicated to him etc. Wants you to send him a cart and pay for his quote. While they all overpriced, and not exactly charming personality, this guy is is the worst out of bunch.
Questionable service at Soundsmith
I sent my Benz Micro for a re-tipping. After they received my cartridge I get an email on how to check status of the job. Their website tells you retipping takes 8 - 14 weeks. Well that came and went, I did not hear anything. I checked the status now and then, nada. I started to worry because it's been about a year now. Finally, I decided to give them a call and find out what is going on. In my mind, I'm thinking, have they lost my cartridge? Did they misplace it? What? I couldn't get through, goes straight to voicemail every time. So I decided to email an address I got from their website to ask for help. I got a response that it will be done soon, they are really back logged. An hour later, I get another email from another person saying it was done and ready to ship. What?! Did they just do a rush job on my cartridge? Because I started to complain? That they've had my cartridge laying around for about a year! And here's the kicker, please pay $450 for the retipping. Nice.
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- 72 posts total
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- 72 posts total