Yes, its them! My CDS3 had its laser mech excanged three(!) times by AVOptions, but my older "olive series" CDX works non-stop for 17 years now without any glitches. I am Very happy with Naim service... My experience with Linn was not this pleasurable: when my Linn Classik needed a tuneup (laser sled mech became noisy) the responce was that its 10years old, they won't touch it. I had to fix it myself, got lucky! Same with my Wadia 781i: Wadia response was that if anything happens they will fix it but they don't have spare transports/laser mechanisms. And my Wadia was still under warranty at that time, truly amazing how some companies operate :-(
I also had Krell SACD Standard until it died on me, like all those first SACD players from Krell and Musical Fidelity. Loved the looks of McIntosh SACD player but it sounded too "polite" (some call it "fluid") to my tastes, so I sold it here on Audiogon. What else... Bought Linn Akurate but its digital power supply f$&@-ed the rest of my all-Naim system so I had some fun time returning it to my local Linn dealer for a credit.
Sorry, I talk too much about SACD players but there is a Lot of excellent SACDs in classical music these days, and the prices are lower than hi-def downloads