Uverse quality questions

Much of their quality might be depend on their systems quality in your area.

As a Comcast user I shopped for Uverse and they touted superior service via fiber optical system. When the installers arrived they confirmed that the fiber optic ended about a mile away.

Before the installation was finished the tech was reviewing the service with me and I mentioned that the picture quality was poor compared to Comcast. They checked everything and claimed that their system was working properly but there might be an improvement when the fiber optic reaches my house.

Minutes after they left I scheduled Comcast to reinstall their service. Over a year later the fiber optic has yet to come to my neighborhood.

I didn't care for the DVR service as well as the functionality of their programing menu.

While Comcast has good quality it's expensive and it has other little hidden quirks. Example: the film "Thelma And Louise" was offered for free on a Comcast basic service channel as well as on that channels On Demand service. I went to finish watching the film a day later and that film was offered only as a $1.99 pay per view.

I called Comcast and get different excuses which led me to escalate the issue. In the end I was told thats just the way it is and I couldn't escalate further.

My advice to anyone who is happy with their current service, but are unhappy with the price:

Contact your current vendor and tell them you have been offered a great price by their competitor. They will almost always offer you a lower price if you will lock in for a year or two. even if you jump ship before the contract ends, you will have saved more than the early termination fee.

My Time Warner bundle had creeped up to $175/mo. I called them and told them the local phone company had just installed fibre-optic in my neighborhood (true story) and that I was being offered a great price. T/W dropped my monthly fee by more than $40.

Sorry to the OP as this may not apply to satellite services.....

TIC

Reubent,

actually Directv has lowered my price in the past when I called to cancel service. The price recently went back up (after a year of discounts) so I am shopping. Part of my problem is a very large tree is ruining my reception so I will switch anyway.

I may actually go with cable because Uverse has so many dissapointed customers.

Phil

I switched to uverse from com cast to try to save money. The Internet part is terrible and their customer service is the worst that I haver ever had to deal with.
The picture is an improvement over Comcast and the DVR is less buggy than Comcast.
I had Direct Tv at a previous home but the area that I moved to is very tree laden and the reception was to spotty. Their Internet was to expensive to even consider purchasing it.

Richard thanks,

I am getting cable tomorrow so I will report back shortly.