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Class D Audio Brand does not honor warranty---AVOID!!

About a year and a half ago, I purchased a budget two channel class d amp from the internet company with the same name, "Class D Audio", and wanted to warn others of my bad experience. 

After about year of using the amp, I started to get static and other nasty sounds coming from my speakers. After checking and confirming that is was the amp and not any other components, I sent it back for repair under warranty. The owner, Tom, was my contact person, as well as the person that checked it out.

Tom said he found nothing wrong with it after thoroughly looking it over and assured me it was fine. After about three weeks he returned it, but it wasn't fixed. In fact, it was probably worse. After again checking all my equipment out, I was certain that the amp was defective.

I contacted Tom about the problem, asking for some guidance about what to do next, but he initially didn't return my emails. After over two weeks he finally emailed me and again insisted that the amp checked out fine. 
I said that I wanted to send it back, but Tom again took a long time to get back. In fact I had to send him several emails. When he did, he said he had a family problem, and that he was having a difficult time returning emails. I told Tom I was sorry for his troubles and to take a LITTLE TIME if he needed it, but emphasized that I needed this fixed asap. (It had been months now since it was fully functional.)

That was the last I heard from Tom. I emailed him a couple of times, with no response, so I've given up. He stated that the warranty is three years, but he he avoids customers like the plague if they have any problems.

His website is still up, so I don't think he's out of business.
Anyone have any idea what's going on,or had a similar experience?
This guy is a deadbeat as far as I'm concerned.


jonasandezekiel
jonasandezekiel OP
161 posts
 
Frame...if you don't think he publishes only the five star reviews, respectfully, you're kidding yourself. I wrote a negative review on his site, hoping it would catch his attention and have him finally contact me, but it never saw the light of day. I checked just to be sure, but my review never made the cut. 

And if you read my posts, I checked everything to make absolute certain it was the amp and not something else. I emailed him and asked him to call me, just to be sure it wasn't something I was doing wrong. A fifteen minute call would have answered a lot of questions, maybe even fixed the problem, and been no trouble for him. But he didn't give a damn. I'm sorry, but that's terrible customer service. I was patient, I didn't badger him. Maybe that was my mistake.
Post removed 
frame11
12 posts
 
Jonasandezekial,
To reiterate, my comments were based on my own personal experience which involved multiple transactions and interactions over 6+ years and what I have seen in various forums and personally discussed with other ClassD customers. The reviews on his site were not even a consideration. It just doesn't sound like the company that I have been dealing with. 

Either way, I hope you get it sorted out.

jonasandezekiel OP
161 posts
 
I seriously doubt he has any interest in helping me at this point. I'm going to the BBB.
mapman's avatar
mapman
23,053 posts
 
When relating impressions of various class d amps it would help to also mention what speakers were involved.  

As I mentioned earlier Clas D will distinguish itself with certain kinds of speakers whereas with others it a harder call and some they will just not shine.   Nobody is saying they will always sound best rather they up the game in terms of what is possible out of a package more people might like but only if given the chance to do what they do best. 
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