Samsung buys Harman for $8B

" What sucks is their overall ineptitude where customer service is concerned, as evidenced by numerous factors including, but not limited to, egregious instances of "confirmation" emails with fictitious "reference" numbers. They use many "lets have the customer jump through hoopes" techniques and "pass-the-buck to another department". They cannot even follow simple instructions to call as opposed to email, despite their providing the ability for a customer to state their preference. Essentially they intentionally and unnecessarily delay servicing, which is certainly unbecoming of a billion dollar organization. Then, when/if someone finally comes on the phone, its not clear (to me anyway) what language the person is speaking, or country they are located in; if you know what I mean."

So far this is my experience with my 2012 Plasma TV that had a main board fail.  Excellent TV until it decided not to completely power up one day.  I may amend this post if they come through with a partial(depreciated) refund after "reviewing" my case for close to 2 weeks.

Bill

The clothing and sport gear company Patagonia founder a while back realized they had grown too big to do the core of their business well. I forget the details; there was an article about him and the company a month or so ago in The New Yorker.
99% of founders of companies or corporations would choose being colonized by a mega-corporation over staying small and producing a decent product.

Who cares?

I find it ironic that the company which turned 30 years of classic Infinity speakers into the world’s most pathetic garage sale are getting swallowed up by the new top dog in town. I mean, I wonder is Samsung can stomp on the ghost of Infinity past any more than Harman, lol!

The big fish eat the little fish, then spit out the bones!