You need to take into account that a cartridge repair can take a very long time nowadays, even with a professional. A few of years ago I sent my Audio-Technica AT-20SLa + another cartridge to Dominic Harper at NorthWest Analogue in the UK for repair & checking. 1 and 1/2 years later I asked if he had have time to repair my carts. Two weeks later he sent them back in perfect operational condition for a very reasonable price. A few months later I sold them both for a very good price on eBay. I couldn´t be more happy for his services.
A year and a half would be totally unacceptable to me. I've had positive experiences with two different retippers on four different jobs and never had to wait more than 3 months. Turnaround was inside a month on two of those jobs and one of those included full coil replacement.
18 months is ridiculous IMO-I'd consider that very poor service and, regardless of outcome, not go back. But to each his own.
I was expecting a long time for my repairs because I told Mr. Harper that I don´t need quick repair. I would gladly use his services in the future if necessary. I can wait a very long time because I know he will do the job. And if not he will say it right away.
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