The loading presented by the sub to the power amplifier is not the reason. To prove that, see what happens when the sub is connected but its volume setting is turned all the way down.
What you are perceiving could be the result of a phasing problem, perhaps in combination with too high a crossover frequency, or a placement problem, or a room reflection issue. Given that the sub only provides two possible phase settings (0 and 180 degrees), and you've probably already tried both, my guess is that it's a placement issue, which at some frequencies in the bass region is resulting in the output of the sub arriving at the listening position with improper phasing relative to the same frequencies arriving from the Quads, for both settings of the phase switch.
Best regards,
-- Al
What you are perceiving could be the result of a phasing problem, perhaps in combination with too high a crossover frequency, or a placement problem, or a room reflection issue. Given that the sub only provides two possible phase settings (0 and 180 degrees), and you've probably already tried both, my guess is that it's a placement issue, which at some frequencies in the bass region is resulting in the output of the sub arriving at the listening position with improper phasing relative to the same frequencies arriving from the Quads, for both settings of the phase switch.
Best regards,
-- Al