Thanks for your responses. True, I don't know how much the KT120s have been used (likewise the KT88s), but was told they didn't have many hours on them. Second system, so I haven't put many on them.
I didn't mention the amp manufacturer because that was the constant. What changed was the tubes. And I only discussed with him the bias maxing out before reaching recommended voltage, not the sound. The amp is a Music Reference RM200.
My question is more about what feature of a vacuum tube can cause a difference in the dynamics an amp produces. (hope I'm using that term correctly - soft passages really soft, loud passages really loud - big swing between the two) And does bias setting play any part in the resulting sound? For instance, does increasing bias voltage move an amp more toward class A? Did the fact that I couldn't adjust bias to the recommended value for KT120s put the amp in a better state with KY88s?
And FWIW, I'd side with noromance and atmasphere that KT88s sound better (at least in my amp).