I would like to start with a humble apology to the OP of a thread I recently (overtook) for personal reasons. smrex13, I apologize to you and hope your audio journey going forward is joyous!
To donvito101, I made my remarks personal and for this I apologize.
I checked for remarks from yesterday on the "VPI Prime noise issues" (2 threads, why, I don't know) . I still find it odd that VPI did not remark on smrex13' original thread, only to his last thread that ended, "not VPI's fault".
I've had a couple of issues since purchasing my VPI Classic 3 SE Sig. one year ago. I sent, (through my dealer), an initial question about the arm tower's operation on Feb 2016. I was told it would be forwarded to VPI. As of today, I've not received one comment.
I've recently, in the past 3 months, had a vibration issue through the 3D arm when the SDS is set at 33rpm. It is not noticeable at 45 rpm. I feel it through the finger lift.
I've tried oiling the motor, cleaning the belt & new talcum, the spindle bearing is just like recommended with the proper grease etc...
I relayed all of this through my dealer who asked for pictures and I sent them. This was two weeks ago. As of today, not one word. Because of my last question through my dealer in Feb w/ no response, I'm a little weary.
OK. So, my position is.... I should go through the proper channels. The dealer, right? VPI has their sales set up through a dealer network. This, I assume, is to take a burden off of them so they can be focused on manufacturing?
We/I/ you, pay a premium for this? I assume it's around 100% added to the actual cost of manufacturing. So, if I have an issue, I should follow the way VPI has their dealer network set up and take my concerns to the dealer. If this is not the way things should work, why then, doesn't VPI just sell directly? We/me/the end user could save BIG BUCKS.
That's pretty much the whole issue. I have no idea why VPI does not want to make any effort to settle this issue.
I wasn't informed as to what this issue was. I wasn't contacted at all during the time they received the unit until almost two weeks later I inquired an update!
Their whole scenario is SUSPECT.
Frankly, I thought I was doing well, at this point, to even get some sort of customer service!
I just want to listen to music. I thought I'd be able to do so with a well reviewed tt by all of the press with this table.
It seems to me, even more now, that I was still, taken advantage of.
Slaw, above you stated: "I am not wanting to replace it (the Townshend table) for the VPI Classic 3 Sig SE anytime soon. In the end, I know I will have to. UGH!". I'm unclear on the meaning; do you mean the Townshend will replace the VPI, or visa versa? If the VPI will replace the Townshend, I understand your disappointment! Why would that be necessary? If you mean the Townshend will replace the VPI, why the ugh? I owned a VPI HW-19 in the 80's/early 90's, and liked it a lot. But the Townshend is a whole 'nother ball game, isn't it?!
You must have a verified phone number and physical address in order to post in the Audiogon Forums. Please return to Audiogon.com and complete this step. If you have any questions please contact Support.
