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Don't buy from HigherFI.com

The owner of Higherfi is Chris Moon, previously of moon audio. I bought a MagLev table from him that was supposedly able to buffer vibrations into turntables and other audio equipment weighing under 80Lbs. I paid $540.00 for item to be delivered, and wow ! was I shocked at how shoddy this thing was! The pistons would get stuck at an angle preventing them from "levitating". After contacting Mr. Moon, he explained that his ebay add clearly stated "no Returns or Refunds". My bad I missed that. He then generously offered me an RMA number with 20% restocking fee if I paid shipping. I shipped it back and he refused signature. Item was returned to me again. Be real careful buying junk from this shady Chris Moon character. I learned my lesson. Hope this helps somebody else.
rbtmumm
sevs
301 posts
 
In my experience, your CC is your best friend here, not eBay or PayPal. Do not miss 90 days of claim window!!!
bradf's avatar
bradf
329 posts
 
PayPal handled my past claims quite differently then your experience.  They did not transfer me to e-bay, they processed the claim and I was refunded my purchase amount within a couple / few days. They just asked me to return ship the item.  It may be because you filed a claim through e-bay (Prior to PayPal) and it was closed by E-bay (assuming not in your favor) is why PP forwarded the claim back to E-bay.
After E-bay refunded you $40.00 for your RMA shipping, you don't really say, if they are going to provide further solution, instead you state "Its wait and see now".
I am in agreement with sevs, you should file a claim with your credit card company, if you have not already. Usually it takes a phone call and your account is credited the refund. At least that has been my experience.


knghifi
1,668 posts
 
Honestly, I don't understand how this Moon character has such good feedback and even a great referal by none other than Bill Leebens - Director of Marketing/Audiogon,
Maybe like contractors, they are as good as their last job?  
gdnrbob
4,458 posts
 
@OP,
Ebay has a concierge service that they offered me. I have to say it really is pretty good. I wonder if you can opt into it?
FWIW, the seller has to refund you should the item not work as described, even if they say it is 'as-is'.
Bob
leotis
183 posts
 
I'm gonna guess that you closed the claim when you got your RMA #. Likely at Moon's request. Would suggest keeping claims open until return/ refund process is concluded.
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