I bet you are sorry and you should be for ripping people off with your false and misleading advertising. Yes, the original thread is long because it is all about all the design issues people found with the rev 1. I encourage people to check that out. Notice how Soekris used the diyaudio.com members to debug and improve his product for him, saving him thousands in R&D. Clever.
Yes I am pissed, and I am not the only one. People don't like false advertising and products that don't live up to the claims made by companies, especially those who won't stand behind their products but rather insult and spread lies.
I emailed and stated clearly that they weren’t as advertised. You replied that it was a DIY product and I should fix them myself. Yes, I said I was overwhelmed. DIY doesn’t mean fix it yourself!
I did not ask to return them. I asked for a credit on the purchase of the new version or that you repair them. Yes, you offered to repair them- for $100 and postage!
Show me where your original sales ad for the rev 1 says it was a "test bench". It doesn’t, rather, it calls it a "reference quality dac" with "sound quality will be the absolute best, better than any Delta Sigma DAC, in class with discrete DAC’s from totaldac and msb technology."
You admit it was flawed and can’t be compared to other dacs with this comment:
"We all agreed that the stock rev1 was not perfect, but it was really also a test engine for the core R-2R technology, it’s not really fair comparing with that one.... "
"Really a test engine", not a reference quality dac. You should have made that clear up front instead of misleading people into thinking it was a finished, professional product. If you had any integrity you would have done the right thing and offered to repair them without charge. Instead you insult and spread more lies, all over $100. Pretty short sighted in light of all the time you are wasting hopping around all the internet forums lying to people. Would have been far simpler to just repair them and have a satisfied customer.
Yes I am pissed, and I am not the only one. People don't like false advertising and products that don't live up to the claims made by companies, especially those who won't stand behind their products but rather insult and spread lies.
I emailed and stated clearly that they weren’t as advertised. You replied that it was a DIY product and I should fix them myself. Yes, I said I was overwhelmed. DIY doesn’t mean fix it yourself!
I did not ask to return them. I asked for a credit on the purchase of the new version or that you repair them. Yes, you offered to repair them- for $100 and postage!
Show me where your original sales ad for the rev 1 says it was a "test bench". It doesn’t, rather, it calls it a "reference quality dac" with "sound quality will be the absolute best, better than any Delta Sigma DAC, in class with discrete DAC’s from totaldac and msb technology."
You admit it was flawed and can’t be compared to other dacs with this comment:
"We all agreed that the stock rev1 was not perfect, but it was really also a test engine for the core R-2R technology, it’s not really fair comparing with that one.... "
"Really a test engine", not a reference quality dac. You should have made that clear up front instead of misleading people into thinking it was a finished, professional product. If you had any integrity you would have done the right thing and offered to repair them without charge. Instead you insult and spread more lies, all over $100. Pretty short sighted in light of all the time you are wasting hopping around all the internet forums lying to people. Would have been far simpler to just repair them and have a satisfied customer.