2. analog
  3. 130020-532

Acoustic Signature customer service

So, I was kicking back on a Sunday and thought I would send out a service email to them a about a bearing pad. Five minutes later Gunther responds and continues a two hour email conversation giving me several options.

Frankly, I was shocked and delighted by his quick and courteous response. It looks like he'll have me taken care of quickly. And, all this attention and it is for an older Thorens TD 850 he made for Thorens years ago. Now that is service!


raymonda
stringreen's avatar
stringreen
6,475 posts
 
This is why people should support the leaders in the field that support them back.
helomech
1,706 posts
 
I had to go through Fidelis AV to resolve an issue with my AS table, and I was only able to reach them by phone. Resolution required three reminders to them and a total of six weeks. Neither Gunther or Fidelis respond to emails IME.

My local dealer has been trying to get a belt for a TD850 for months. I dread the day I need a new belt for my Wow.

BTW, if your table's thrust plate is made of their Tridorfolon material, it was purposely designed to develop a dimple over time. 
raymonda OP
855 posts
 
Maybe it was designed to develop one but by eliminating it gave me rock steady speed. With it there it would go up and down slightly and I could hear it, especially on piano.
More to discover