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McCormack DNA 500 loud hum

So I just picked up a McCormack DNA 500 and the damn thing just hums loudly in one channel when coupled with my cyrus preamp.  I took it in and the tech said it's because the rcas aren't grounded as they enter the same Jensen transformers as the balanced connection, this can result in really bad humming.  He's going to ground them but I just can't believe that I can't run this amp stock with my cyrus preamp?  That preamp shouldn't have any problems with this amp.  Any one have detailed knowledge of these a,ps that can guide me or my technician?

malthuse
mofimadness's avatar
mofimadness
5,062 posts
 
I also recommend calling or emailing Steve, (he's actually on here sometimes).  

I've known Steve since way back in the Mod Squad days.  He's a great guy and wouldn't design a product that had problems.  I think it might be something else within the interactions of your system.  If this was a problem from the design, I would think it would have raised it's ugly head by now.

I've owned a few of his products and never had any problems.
arcticdeth's avatar
arcticdeth
1,572 posts
 
yes, call Patrick, Steve and Patrick are two of the most helpful people you will meet. Prices are fair by audio standards, and their work is top shelf reliable!

www.smcaudio.com    


such a beautiful brut you have there, I would hate to see her not working.

Call Patrick, send her to them, they will make it right! and while your at it get some upgrades,.... you WILL be satisfied.
malthuse OP
18 posts
 
Yeah, I agree.  I own a DNA 225 and it's amazing.  I read a lot about the DNA 500 and know about Steve's reputation and if this was a problem someone would have encountered it.  But my technician is a really knowledgeable guy and he says the RCAs should have been grounded and it's a poor design so I'm in a quandary.  For now I'm going to use XLR to RCA cables and use the XLR connections on the DNA.  Hopefully that will solve the problem.
randy-11
1,913 posts
 
could be the electrolytic caps - see if he mentions that
gdnrbob
4,460 posts
 
I would not doubt Steve and Patrick's knowledge about amp construction-no disrespect to your tech, but they are the most 'stand-up' guys in the business. Call SMc and get the answer from the horse's (designer's) mouth.
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