Mr_m:
I agree. Customer service is paramount. That’s why I asked if anyone had allowed Eric to address it. I doubt whether he wants his products or his company to get a bad reputation. Things happen, and it is a true measure of a company how issues are addressed. I have no reason to believe that Eric won’t address it both with customers and the manufacturer. He has worked too hard to get the reputation he has to just not address it. I agree though. It is a killbuzz to wait for a shiny new toy and then have it not be 100%. I’d be really surprised though if Eric doesn’t do the right thing.
I agree. Customer service is paramount. That’s why I asked if anyone had allowed Eric to address it. I doubt whether he wants his products or his company to get a bad reputation. Things happen, and it is a true measure of a company how issues are addressed. I have no reason to believe that Eric won’t address it both with customers and the manufacturer. He has worked too hard to get the reputation he has to just not address it. I agree though. It is a killbuzz to wait for a shiny new toy and then have it not be 100%. I’d be really surprised though if Eric doesn’t do the right thing.